Help Center

We cannot deliver to P.O. Box addresses except military addresses (APO/FPO).

Most orders are shipped within 24 - 48h. Some items will take longer to ship, and this will always be noted on the item's page. You will receive an e-mail with a tracking number the morning after your package ships. Please visit our Shipping page for details on our shipping rates and policies.

Our business days are Monday through Friday, excluding US holidays. Shipments are not delivered on Saturday or Sunday.

Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. Please contact us to request the cancellation of a backorder or pre-order item.

You can keep track of your order at any time by visiting https://www.tinastore.fun/pages/track-your-order

• Orders from our store are typically delivered within 12 to 20 business days.
  
• If your order has not arrived after 20 business days (domestic) and 30 business days (international), please contact customer service at https://www.tinastore.fun/pages/contact-us
  
• You can keep track of your order at any time by visiting https://www.tinastore.fun/pages/track-your-order
  

Tracking numbers can take 2-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

We accept Paypal, Visa, MasterCard, American Express, and Discover via Paypal. Money orders, personal checks or company checks NOT accepted.

You are charged when you place your order.

You are charged when you place your pre-order. You may cancel your pre-order prior to shipment of the product for a refund. We charge pre-orders when the pre-order is placed to avoid two common problems: 

1) The initial credit card or PayPal authorization for the purchase expires before the product ships, and/or 

2) The credit card or PayPal account is closed between the time the pre-order is placed and the time the pre-order ships.

We apologize, but we don't accept money orders, personal checks, or company checks. If you don't have a credit card or debit card, you can pay with PayPal, and set up PayPal to withdraw money directly from your bank account (please visit the PayPal site for details).

The prices displayed in the store are in US dollars. If you would like to know the conversion of the prices into other currencies, we suggest an online resource like www.xe.com for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. The exchange rate is determined by your credit card company at the time the order is authorized.